OPEN 24 hours. 7 days. | Phone 07 3326 3320 | 627 Rode Road, Chermside

Private Emergency Centre | Fees apply | OPEN 24 hours. 7 days.

Q: Who can go to BNE?

A: BNE sees all patients from children to adults and specialises in emergency medicine and care. We treat all conditions from pains, coughs, wounds to general sickness. No matter what time of the day or night, if you’re concerned about your health or the health of someone in your care – come and see us.

Q: When can’t you go to BNE?

A: BNE can’t treat the following conditions:
• Major Multi trauma
• Obstetrics
• Psychiatry
• DVA (Department of Veteran’s Affairs)
• Workers Compensation (general ongoing workcover treatment)

Q: How long will we have to wait to see a Doctor?

A: Most people are seen within minutes, if not immediately. There are peak times, particularly weekends, when the time frame may be slightly longer but on average most patients are seen within 10 minutes. At a public hospital you may be waiting hours.

Q: Is BNE open on public holidays?

A: Yes, BNE is open 365 days a year, 24 hours a day.

Q: Do I have to pay to come to BNE?

A: Yes, you do have to pay to come to BNE. We are a private fee-for-service emergency centre and a separate business to Holy Spirit Northside Hospital. We are also not connected to the public Prince Charles Hospital. You will not pay in excess of $350 in gap fees excluding pathology and x-ray. Should you require X-ray and Pathology these services will be billed to you separately from our providers.

Q: Do I need private health insurance to come to BNE?

A: No you do not need private health insurance to come to BNE.

Q: Will my private health insurance cover my visit to BNE?

A: No, it will not. Private Health Insurance generally covers costs associated with in-patient hospital care only. BNE is considered an out-patient facility and as such receives no health fund rebate. Even if you are admitted from our emergency care into hospital, there is no private insurance rebate for your emergency care.

Q: Can an Ambulance take me to BNE?

A: Yes, simply ask them to take you to BNE.

Q: Do I need my Doctor to refer me to BNE?

A: No, you do not need a referral. You can present yourself or come recommended by your GP, via a car or ambulance. Our treatment notes will be sent to your GP on your discharge.

Q: What level of care/experience should I expect in your Emergency Centre?

A: In most cases you will be treated by an Emergency Medicine Physician. Most of our Consultants have undertaken many years of speciality training in Emergency Medicine and are experts in their field. Our Doctors are supported by professional and experienced nursing staff.

Q: If I require admission, am I assured a bed in Holy Spirit Northside Private Hospital (HSNPH)?

A: No, however we do our best to admit you into HSN and 90% of our patients are admitted into HSNPH. 
At BNE, our goal is to provide you with the best possible medical outcome available to you at the time. Bed availability, your Specialist, your condition and wishes, are all taken into consideration when the decision is made to admit you into hospital.

Q: Are there X-Ray and Pathology services on site?

A: Yes. We have access to a full range of radiology and pathology services 24/7.

Q: Why do people go to BNE when they can go to Prince Charles A&E next door?

A: Most people come to BNE for three reasons:

  1. They are seen within minutes not hours – this relieves pain, complications and stress
  2. They are seen by the most senior emergency care professional first – in public systems typically you are seen by less experienced staff and your case becomes elevated as required
  3. They don’t want to clog the public health system – they want to make room for real emergencies. In the last two years the Prince Charles Emergency Department has grown from 12,000 to 36,000 patients, and expect to cater for up to 50,000 patients in the next two years. Given their emergency is not a regular expense, our patients typically would prefer to outlay the money so that those who can not afford to pay the BNE way, have better access in the public system.