Caren Palmer, Practice Manager
Caren joined BNE when the Emergency Centre doors opened for business in 2001. She worked firstly as a Consultant having worked on a number of private ”ED” projects and having previously managed the Wesley Emergency Centre. The fledgling “Northside project” evolved from a consultative role into a management position too good to leave!
Caren received her B.S. degree in Urban Health Management from St. John’s University in New York. She has worked at The Strang Preventive Medicine Institute as well as NYU and New York Hospital in similar management roles. Further study in Australia led to a Grad.Dip. in Health Promotion from QUT.
As Nurse Unit Manager at Brisbane Northside Emergency, Janice Hay brings over 30 years of acute clinical and managerial skills and experience as a Registered Nurse, Registered midwife and Nurse Practitioner from both Australia and the UK. Janice leads our nursing team and is focused on BNE delivering a quality service. She has a ‘can-do’ approach and a patient-centric mindset and works to ensure our emergency department enhances the patient experience with skills knowledge empathy and expertise.
Janice has in depth knowledge and skills as a Nurse Practitioner across Non-Medical Prescribing, minor illness and injury, wound care, cervical cytology, contraception, travel health, immunisations and vaccinations. She has many demonstrated competencies from telephone triage to patient assessment, diagnosis treatment and management of undifferentiated presentations.
She holds a BSc Nursing(honors), Advanced Nurse practitioner (Glos UK) Diploma in Health Promotion and Physical Assessment as well as Certifications in Triage, Minor Illness and Injury, Asthma and COPD. Janice has also studied Health Law Clinical Teaching and Advanced Midwifery units at Masters level, she is an Australian Nurse Immuniser and is qualified to work as a sole practitioner in rural and remote areas. She is passionate about improving the patients journey.