A: Yes. We have a large cardiology caseload with very easy access to both cardiologists and a Cath lab that is accessible 24 hours day, 7 days week – including public holidays. The standard of care for cardiac patients at BNE and Holy Spirit Hospital is 5-star. In fact, the majority of these types of presentations are in the Cath Lab within 90 minutes of arrival, a gold standard as far as KPI’s are concerned.
A: Yes we see children of all ages at any time of the day. In fact 20% of our presentations are children. We treat all childhood accidents and illnesses. Our doctors and nursing staff are very experienced emergency personnel. Very sick infants/children requiring urgent serious care should bypass BNE and continue on to Lady Cilento Children’s Hospital in South Brisbane, as it is the only suitable facility for this rare group.
A: We are happy to apply casts and treat fractures referred to us for our management. We do not apply casts to patients who are referred to us solely for cast application.
A: Yes. Our doctors do appreciate a call from the GP for a brief handover whenever possible. We have a dedicated GP referral Hotline – 3326 3303 for this purpose. We then allocate our resources accordingly. The patients themselves feel reassured knowing that: “my doctor called and you are expecting me”. This is often quoted to our staff at the front desk.
A: Yes, in most cases we can send these back to you for your records.
A: BNE can see and treat MOST patients. There are exceptions:
- Major Multi trauma – Should proceed to the large public facilities.
- Obstetrics – There is no in-patient services for OB/GYN at Holy Spirit Northside and generally do not treat these patients over 21 week’s gestation. However, our strong relationship with North West Private Hospital provides us with an almost seamless transition for GYNE patients requiring admission.
- Psychiatry – We do not have the facilities to treat psychiatric patients. There is a major facility next door at Prince Charles Hospital.
- DVA – BNE is not a DVA provider. Patient’s insured by The Department of Veterans’ Affairs can be DIRECTLY admitted to Holy Spirit Northside Hospital under their private Consultant if you have made those arrangements.
- Alternatively The Prince Charles Emergency Department can manage DVA patients.
- Workers Compensation – Generally Work Cover patients are not treated at BNE. HOWEVER, there are a few provisions:
- All patients are required to pay for their treatment at the time of consultation and arrange their own third party rebates. Work Cover is no exception. We do not directly bill any third party or send out accounts. Additionally, Work Cover patients requiring admission to Holy Spirit Northside Hospital need private health insurance initially, until the claim is accepted. Generally, Work Cover patients with no private health cover are transferred to a public hospital. To avoid double-handling, workplace injury requiring admission should ideally bypass BNE.
A: We have trialled this. The short answer is, presently we do not. This Emergency Centre has a complex, high admission and procedural rate, and so we are staffed primarily by FACEM’s or doctors with years of emergency experience. We do have some “SMO” skilled doctors’ rostered to cover night shifts with support from our emergency specialists.
Q: Despite having referred my patient to BNE, on occasions they are treated at the public emergency. Why is this?
A: Anecdotal information suggests that some patients mistakenly present to The Prince Charles Emergency Department located just metres from our door. In other cases, patients who are unaware of the out-of-pocket expense, choose to go elsewhere. Additionally, patients sometimes tell us their expectation is to go directly to see their specialist and not to be treated in the first instance at an emergency centre. In all these cases, we will notify your surgery to inform you of the change to the referral and thus treatment process.